AT&T customers report hours-long outages of mobile service

AT&T is currently experiencing some issues that are causing customers to see “SOS” instead of the usual service bars.

“We are working to resolve a software issue that may be impacting the connection of a limited number of our customers to our wireless network. Keeping our customers connected is our highest priority, so we thank them for their patience while we work to resolve this issue,” AT&T spokesman Jim Kimberly said in a statement to The edge.

Kimberly also said that a statement from The Mobile Report was inaccurate. That source said AT&T determined internally that an outage at a central office “led to a cascade of problems, including service delays, the inability to deploy new SIM cards, and for many, a complete loss of network connectivity,” which could primarily affect iPhones and other Apple devices.

Users on Reddit have also reported service issues on some Android devices.

There was also a spike in user reports on Downdetector on Tuesday afternoon. There has been a drop in reports since the peak, but as I write this article, the Downdetector graph has started to rise again.

Update, August 27: Added statement from AT&T spokesperson.