Downdetector reports nationwide emergency call failure

According to Downdetector, a nationwide emergency call outage has been reported. The company noticed a sharp increase in outage reports around 5:18 p.m. Pacific Time.

The cause of the outage is currently unknown and the extent of the problem is unclear. Emergency services across the country could be affected.

When did the emergency call interruption occur?

According to Downdetector, there was a significant increase in reports of 911 outages around 5:18 p.m. Pacific Time. This increase indicates a potentially widespread problem affecting 911 services across the United States.

The exact cause of the outage is still being investigated. An official statement from the emergency services is not yet available.

FOX TV contacted AT&T after seeing reports of network outages on social media.

In its response, AT&T stated: “We are working to resolve a software issue that may impact a limited number of our customers' connection to our wireless network. Keeping our customers connected is our highest priority, so we thank you for your patience while we work to resolve this issue.”

The company also confirmed that “FirstNet customers are not affected.”

What should you do if you need urgent help?

In the event of a 911 outage, it is important to have alternative methods of contacting emergency services. If you have an emergency and are unable to reach 911, you should use the direct dial numbers for your local police, fire, or medical services.

Depending on your location, you may also be able to notify authorities by texting 911 or using social media. Stay tuned for further updates from local authorities and emergency services.

Statement from AT&T

“We are working to resolve a software issue that may impact the connection of a limited number of our customers to our wireless network. Keeping our customers connected is our highest priority, so we thank them for their patience while we work to resolve this issue. FirstNet customers are not affected,” an AT&T spokesperson said in a statement.

This story continues. Check back later for more details.

The source

This article is based on initial outage reports from Downdetector, which noted a spike in 911 outage reports at 5:18 p.m. Pacific Time.